Last Updated: November 30, 2018
1. Your Consent:
The privacy of our Website & App users, whether you are our former or existing registered user or merely a visitor to our portal, is important to us and we are strongly committed to your right to privacy and to keeping your personal and other information secure. We encourage you to read our privacy statement to understand what types of personally identifiable information we collect and how we use this information. For the purpose of providing you with quality services, Edook collects preliminary personal information that allows us to identify you as a user and know more about your requirements.
Edook intends to protect the privacy of the Data provided by our website & app users (whether or not registered with Edook).
3 What type of information does Edook collect from you?
A. Personal Information:-
If you are a tutor/teacher, Edook requires you to register on our Website by providing your name, email ID, phone number, Qualifications, Experience details, location and gender.
We may ask you to share qualification documents & ID to verify your credentials, which you may share at your own discretion. These documents won’t be shared with anyone outside of Edook Admin team & these documents are not published on the Website as a part of the ‘search’ results.
Sometime we may need to share a portion of your qualification certificate with parents. Before doing that, you(Teacher) will be asked & we will only share after your permission.
If you are a parent/school/coaching looking to get connected with our Teachers, our Website collects your name, email ID, personal phone number, details of personal interest and location. Based on your consent, these informations (except contact details & address) are shared with our tutors.
All other information exchanged by you with Edook.in in the form of written communication, responses to emails, feedback required from you, participation in discussions, etc. shall be deemed to be confidential and shall be owned by Edook and shall be available for the exclusive use of Edook. Our Website/App does not collect information about you unless you specifically and knowingly provide it. Edook DOES NOT trade or sell your information in any manner, except as specified herein, or if express consent is sought from you.
B. Non-Personal Information:-
Edook also collects certain other information from you on your visit to our Website such as your information about your operating system, browser type, the URL of the previous web site you visited, your Internet service provider, and your IP Address (“Non-personal Information”). This information cannot be easily used to personally identify you. We use Non-personal information for purposes including but not limited to troubleshooting connection problems, administering the Website, analyzing trends, gathering demographic information, ascertaining how our visitors use our website & App, including information relating to the frequency of visits to our website, the average length of visits, pages viewed during a visit, ensuring compliance with the applicable law, co-operating with law enforcement activities, etc. This information is used to improve the site’s content and performance. You also agree that Edook may gather usage statistics and usage data from your use of our Website/App to evaluate your use of our products/services, to improve our products/services, Website content and to ensure that you are complying with the terms of the applicable agreements between you and Edook. The statistics and data collected may or may not be aggregated. These statistics contain no information that can distinctly identify you.
We may in the future also share this information with third-party service providers or third-party advertisers to measure the overall effectiveness of our online advertising, content, programming and for other bonafide purposes as we may desire. By usage of our Website you expressly permit Edook to access such non-personal information for one or more purposes deemed fit by us.
Similar to other commercial web sites, our Website utilizes standard technology called “Cookies” and Web server logs to collect information about how our Website is used. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies are only read by the server that places them, and are unable to inter alia run programs on your computer, plant viruses or harvest your personal information. Cookies allow Web servers to recognize your computer each time you return to our Website including the date and time of visits, the pages viewed, time spent at our Website, and the Websites visited just before and just after our Website, verify your registration or password information (in case of registered users) during a particular session so that you do not have to input your password multiple times as you navigate the site and suggest products or services that may interest you. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
Most web browsers automatically accept cookies. By changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. Edook understands and supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking Edook cookies may disable certain features on our Website and may make it impossible for you to use certain services available on our Website.
5. Session Data:-
We automatically log generic information about your computer’s connection to the Internet, which we call “session data”, that is anonymous and not linked to any personal information. Session data consists of information such as the IP address, operating system, type of browser software being used by you and the activities conducted by you on our Website. An IP address is a number that lets computers attached to the Internet, such as our web servers, know where to send data back to the user, such as the pages of the site the user wishes to view. We collect session data because it helps us analyze things such as the items visitors are likely to click on most, the manner in which visitors click preferences on our Website, number of visitors surfing to various pages on the site, time spent by the visitors on our Website and frequency of their visit. It also helps us diagnose problems with our servers and lets us administer our systems better. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor’s Internet Service Provider (ISP), and the approximate geographic location of his or her point of connectivity.
We may from time to time add or enhance products/services available on our Website. To the extent these products/services are provided to and used by you, we will use the information you provide in this regard to facilitate the products/service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store and publish such information to assist us in making the site better and easier to use.
7. Promotional Initiatives:
Edook’s presence on social networking websites including but not limited to LinkedIn, Facebook, Twitter, Youtube, Google Plus, Goolge Map, etc is only a promotional initiative to invite registrations and participation of prospective customers located in different parts of the country. The domain links contained therein may either direct you to our Website or request your participation by way of feedback, suggestions. Edook in this regard fully disclaims any liability(ies) or claim(s) which may arise by use/misuse of your feedback, suggestions, views, etc. on any of the aforementioned networking websites or blogs, by any third party whether or not known to us.
8. How does Edook protect my Personal Information?
Edook is committed to protect the privacy and the confidentiality of your personal information. Whenever we obtain personal information from you, our Website uses commercially reasonable efforts and general industry standards to protect it from any unauthorized access or disclosure. Save as otherwise provided herein, access to your personal information is limited to Edook’s personnel and such authorized third parties who may host your data on our behalf or may assist us in providing the products and services requested by you. Edook uses its best endeavours to maintain physical, electronic and procedural safeguards that aim to protect your information against loss, misuse, damage, modification, and unauthorized access or disclosure. However, Edook assumes no liability whatsoever for any disclosure of personal information due to unauthorized third party access or other acts of third parties, or any other acts or omissions beyond reasonable control of Edook.
9. Does Edook secure the content posted by its users?
The content that you post, or transmit on or through our Website/App, such as your profile page, the profile picture you upload to our Website/App, may be accessed by other users (registered or unregistered), including people that you do not know. The purpose of making such content public is to enhance your overall experience and to provide you a platform where users meet and interact on a one to one basis. However, the content/images that you post/share on our Website may be prone to mis-use by a party not known to you. Edook in this regard fully disclaims any liability(ies) or claim(s) which may arise by use/misuse of such content, by any third party or any party not known to Edook.
10. How does Edook use the information that it collects?
Your information may be used by us and/or authorized third parties/service partners to support your interaction with us and to provide you our Services that we offer. By submitting your personal information, you expressly acknowledge and consent to Edook to use such information and to process the same in a manner deemed fit by Edook. This may involve conducting data analysis, research based on reviews about deals, transfer of your information to third party experts for the purpose of outsourcing services offered to you by Edook, etc.
11. Are calls and demo classes recorded?
Yes, We record the calls we receive on our contact number or if we call any parents or teachers.
Such recordings are made and kept for auditing purposes to ensure that tutors are adhering to the guidelines of the platform and it’s associated policies. No recordings will be shared with any third parties or unauthorised personnel. They will be used for internal purposes only.
Direct Calls that happen between students/parents and tutors are not recorded by us, it’s upto the respective parties to record or not & we are not responsible for it.
12. What security precautions are in place to protect against the loss, misuse or alteration of your information?
Edook makes every reasonable effort to preserve the privacy and confidentiality of your information shared with us. We implement standard measures and mechanisms complaint with the applicable laws to protect against unauthorized access to and unlawful interception of your personal information. However, no Internet site can fully eliminate security risks.
We reserve the right to disclose the information collected from you without your consent (express or implied) and without any liabilities to you when required or permitted by law and we have a bonafide belief that
(i) such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on us or
(ii) to conform to the legal requirements, compliance/reporting to administrative and judicial authorities, as may be required
(iii) protect and defend the rights or property of the website owners of Edook, or the users of Edook,
(iv) person(s) or company(ies) who provide certain support services to us, and
(v) person(s) or company(ies) who share certain responsibilities/obligations of Edook.
13. How does Edook address children’s privacy?
We require that the visitor must be at least 18 years old to have our permission to use this site. If you are below 18 years of age, you are strictly prohibited from registering on our Website or doing any act which leads us to believe that you are 18 years of age or above. If you are the parent or guardian of a child under 18 years of age and believe that they have disclosed personal information to us, please contact us at contact@Edook.in so that we may take immediate steps to delete the child’s information.
For Detailed Terms & Conditions, Please click here.
For Detailed Terms & Conditions, Please click here.
For Any Queries:-
Email address: email@example.com
Office can be contacted between 9:00AM to 5:00PM from Monday to Friday except on public holidays.